Customer care
Complaints
We aim to resolve concerns fairly and promptly.
How to complain
Email info@trivantaservices.com, call 07913 751479, or write to AnMar Pharmaceutical and Food Services Ltd trading as Trivanta, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FA. Include your name, business, relevant reference, what happened and the outcome you are seeking.
What happens next
We will acknowledge the complaint, investigate the relevant records and provide a response or progress update. Complex matters may take longer, particularly where a third-party provider is involved.
Third-party regulated services
Complaints about lending, card acquiring or another regulated provider may need to follow that provider's complaints process. We will identify the relevant provider where we can, but Trivanta cannot determine complaints for an independent provider.
Data protection
Privacy complaints may also be raised with the UK Information Commissioner's Office. We encourage you to contact us first so we have the opportunity to investigate.
Last updated: 6 September 2026.